Complaints Resolution Process
With all complaints please ensure you include:
Or complete the online form.
We will advise you that we have received your complaint within 3 business days (eg. via return email).
The matter will be investigated internally, including with any person named in the complaint. Every endeavour will be made to resolve the matter within 28 days from the receipt of the complaint. If this timeframe is not achievable, you will be advised of the revised timeframe.
If you believe your complaint has not been resolved satisfactorily, you may refer your complaint to the Ombudsman SA or similar.